1. What is Liebstayn?
Liebstayn is your go-to online store for luxury handmade unique jewelry. Our curated collections feature high-quality products from international brands, perfect for elevating your style or gifting with love.
2. Where does Liebstayn ship?
We offer free shipping from CHF100 within Switzerland and by request in the European Union. Shipping times may vary depending on your location.
3. How long does shipping take?
• Domestic Shipping: 2–5 business days.
• International Shipping: 7–14 business days, depending on customs
All orders are processed within 2 business days. You’ll receive a tracking number as soon as your order is shipped.
4. What payment methods do you accept?
We accept secure payments through:
• Major credit cards (Visa, Mastercard, American Express)
• PayPal
• Twint
Your payment information is encrypted to ensure safety and confidentiality.
5. Can I return or exchange my order?
Yes! We want you to love your purchase. If you’re not satisfied, you may return or exchange your product within 14 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Visit our Returns & Exchanges page for more details.
6. How do I take care of my jewelry?
To maintain the beauty of your Liebstayn jewelry:
• Avoid direct contact with water, perfumes, or chemicals.
• Store your pieces in a clean, dry place, preferably in the original packaging or a soft pouch.
• Clean gently with a microfiber cloth to restore shine.
7. Do you offer gift wrapping?
Yes! Liebstayn offers premium gift wrapping to make your purchase extra special. Simply write us an e-mail and we’ll package your item beautifully for any occasion.
8. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your package directly on the Swiss Post website or through our Order Tracking page.
9. Do you offer discounts or promotions?
Yes, we regularly offer exclusive discounts and promotions! Subscribe to our newsletter to stay updated on special offers, new arrivals, and seasonal sales.
10. How can I contact Liebstayn?
For any questions, feel free to contact our customer support team:
• Email: info@liebstayn.com
• Contact Form: Visit our Contact Us page
• Response Time: We aim to respond within 24 hours