Terms of service

General Terms and Conditions (GTC)

Liebstayn Alon

1.Scope

These General Terms and Conditions (GTC) of Liebstayn Alon, owner Aigul Alon, Alte Jonastrasse 81, CH-8640 Rapperswil, govern the rights and obligations in connection with the use of the websites www.liebstayn.com and www.liebstayn.ch and the online store on these pages. Liebstayn Alon operates online stores for jewelry.

The following General Terms and Conditions (GTC) shall apply between Liebstayn Alon and its customers in the version currently available and valid at the time of conclusion of the contract.

Customer means any natural person or legal entity with business relations with Liebstayn Alon. The GTC, the terms of delivery and payment, and the privacy policy may be subject to adjustments from time to time.

This GTC applies exclusively. Any terms and conditions contrary to, supplementary to or deviating from these GTC shall require the express written confirmation by Liebstayn Alon to be valid. When using www.liebstayn.com and www.liebstayn.ch or when placing an order or concluding a contract, the Customer confirms that he fully accepts this GTC, including delivery and payment terms.

2.Information on www.liebstayn.com and www.liebstayn.ch

www.liebstayn.com and www.liebstayn.ch contain information about articles. Prices and product range are subject to change without notice. All information on www.liebstayn.com and www.liebstayn.ch (descriptions, illustrations, films, dimensions and other information) are only to be understood as approximate values and, in particular, do not represent any assurance of properties or guarantees unless explicitly stated otherwise. Liebstayn Alon endeavors to provide all data and information on www.liebstayn.com and www.liebstayn.ch is correct, complete, up-to-date and straightforward. Still, Liebstayn Alon can neither explicitly nor implicitly guarantee this.

Liebstayn Alon cannot guarantee that the items listed will be available when the order is placed. Therefore, all information on availability and delivery times are without guarantee and may change at any time and without notice.

3.Prices and shipping costs

All prices are gross in Swiss francs (CHF). Therefore, Liebstayn Alon is not subject to VAT. 

Up to an order value of CHF 100, the Customer bears the shipping costs. If the order value exceeds CHF 100, the shipping costs will be paid by Liebstayn Alon. The Customer bears the costs for returns.

Liebstayn Alon reserves the right to make technical changes, errors and misprints. In particular, Liebstayn Alon may make price changes at any time without prior notice.

4.Conclusion of contract

The offers on www.liebstayn.com and www.liebstayn.ch represent an invitation to the Customer to order items. By placing an order via www.liebstayn.com and www.liebstayn.ch, including accepting this GTC, the Customer submits a legally binding offer to conclude a contract. The purchase contract between Liebstayn Alon and the Customer is finished with the order confirmation by Liebstayn Alon. Placed orders are binding for the Customer.

Orders will be shipped if the items are available. Suppose it becomes apparent after the conclusion of the contract that the ordered items cannot be delivered or cannot be delivered in full. In that case, Liebstayn Alon shall be entitled to withdraw from the entire contract or from a part of the contract. The payment already made by the Customer will be refunded accordingly. If payment has not yet been made, the Customer shall be released from the obligation to pay. Liebstayn Alon shall not be obliged to make any replacement delivery or pay any damages in the event of termination of the contract.

5.Delivery, duty to inspect and notice of defects

The items will be delivered to the Customer only after full payment of the purchase price. Suppose that no payment is received within the time limit in case of advance payment. In that case, Liebstayn Alon is entitled to withdraw from the contract with the Customer.

The items will be sent by mail to the address specified by the Customer in the order. The delivery time is usually 5 -10 working days. The shipment will be made only after full payment of the ordered items. If an item is not available, the Customer will be notified of the delayed delivery as soon as possible.

With the shipment, benefits and risks are transferred to the Customer. Liebstayn Alon shall not be liable for any damage caused by the late arrival of the items to the Customer or to third parties.

If the delivery cannot be delivered or if the Customer refuses to accept the delivery, Liebstayn Alon may dissolve the contract after giving notice to the Customer and setting a reasonable time limit and charging the costs for the inconvenience.

The Customer is obliged to inspect the delivered items immediately upon receipt of the delivery and to notify Liebstayn Alon immediately in writing by letter or e-mail of any defects for which Liebstayn Alon provides a warranty.

Suppose the inspection by Liebstayn Alon shows that the items do not have any detectable defects or that they are not covered by the manufacturer's warranty. In that case, Liebstayn Alon may charge the Customer for the inconvenience, return or possible disposal.

6.Return policy and return

Liebstayn Alon grants a contractual right of return on all items (excluding gift vouchers) within 14 calendar days of receipt. It is possible to exchange the items or return the items.

The exercise of the right of return leads to a reversal of the contract. The Customer must return the items to Liebstayn Alon within 14 calendar days of receipt, in their original packaging, together with the delivery bill.

Returns to Liebstayn Alon shall be made for the account and at the Customer's risk. The payment already made will be immediately refunded to the Customer.

Liebstayn Alon reserves the right to claim reasonable compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the reduction in value from the purchase price already paid or invoice the Customer.

The returns processing at Liebstayn Alon may take up to 30 days until the purchase price is refunded.

7.Warranty

Liebstayn Alon strives to deliver items of impeccable quality. In the event of defects notified in due time, Liebstayn Alon warrants that the items purchased by the Customer are free of defects and functional during the statutory warranty period of two years from the date of delivery. Liebstayn Alon shall have the discretion to provide warranty service through free repair, equivalent replacement, or refund the purchase price. Further claims are excluded.

The warranty does not cover normal wear and tear or the consequences of improper handling or damage by the Customer or third parties or defects caused by external circumstances, mainly wear and tear.

Any warranty is excluded for items in the sale (special sale).

8.Liability

Liebstayn Alon excludes any liability, irrespective of its legal basis, as well as claims for damages against Liebstayn Alon and any auxiliary persons and vicarious agents. Liebstayn Alon shall in particular not be liable for indirect damages and consequential damages, loss of profit or another personal injury, property damage and pure financial loss of the Customer and third parties, in particular also not for possible allergies in case of incompatibilities. Any further mandatory legal liability, such as gross negligence or unlawful intent, shall remain reserved.

Liebstayn Alon only uses hyperlinks on www.liebstayn.com and www.liebstayn.ch for the simplified access of the Customer to other web offers. Therefore, Liebstayn Alon can neither know the content of these web offers in detail nor assume liability or any further responsibility for the content of these websites.

Liebstayn Alon cannot give assurances or guarantees for the data's topicality, completeness and correctness and constant or undisturbed availability of www.liebstayn.com and www.liebstayn.ch, their functionalities, integrated hyperlinks and additional contents. In particular, no representation or warranty is made that the use of www.liebstayn.com and www.liebstayn.ch will not infringe the rights of third parties not owned by Liebstayn Alon.

9.Privacy

Liebstayn Alon may process and use the data recorded in the course of the contract's conclusion to fulfill the obligations under the purchase contract and for marketing purposes. In addition, the data required for the performance of the service may also be passed on to commissioned service partners (logistics partners) or other third parties for this purpose.

10.Other provisions

Should individual provisions of these GTC be wholly or partially void and/or ineffective, the validity and/or effectiveness of the remaining provisions or parts of such provisions shall remain unaffected. The invalid and/or ineffective provisions shall be replaced by provisions that come as close as possible in economic terms to the meaning and purpose of the invalid and/or impracticable provisions in a legally effective manner. The same applies to any gaps in the regulation.

In disputes, Swiss substantive law shall apply exclusively to exclude conflict-of-law rules. Therefore, the UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Convention) is explicitly excluded.

The place of jurisdiction is Zurich.

Glattpark (Opfikon), February 10, 2022